Reference

India Legal Terms for Your Account

We set out the legal terms that apply to your wic11 account, including who can access it, what data we keep and how you can ask for changes.

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wic11 India Legal Terms for Your Account
CONTACT ROUTES

Where to Send Legal Requests

When you have a legal question, send it through the in-account form, the email shown in the footer or the chat route if it appears on your screen.

Email Write from the email linked to your account and mention whether you need a data copy, a correction or a closure step. That helps us verify the request and answer against the right record.
In-account form Use the form inside your account when you want a paper trail. Add the subject, the date and any payment reference if the question touches UPI, Paytm, PhonePe or Google Pay entries.
Chat If chat is visible on your screen, send the first line with your registered details and a short description of the legal issue. We can then route it to the team that handles that record.
DATA AND SECURITY

How We Handle Data Safely

Our handling of legal data is simple: keep only what we need, use it for account operation and store it for as long as the rules require.

Data handling

We keep identity fields, session logs and payment records only for account operation, dispute handling and the duties that apply to us. When the record is no longer needed, we remove or archive it under our retention rules.

Cookies

Cookies remember your session, reduce repeated logins and keep forms from resetting when you move between pages. They also help us spot broken steps on mobile so we can fix the parts that affect your account flow.

Account security

Password changes, new-device logins and sensitive edits may trigger extra checks. That helps us confirm that the person asking for the change is the same account holder, especially after a withdrawal or contact detail update.

Retention

Some records stay longer than the rest because tax, dispute and audit duties can require them. We review that storage on a schedule and keep the scope tied to the reason we collected the data.

Change requests

To correct or delete stored details, send a clear request from the account area and include the registered email, the field to change and any proof we ask for. We act after verification.

Contact trail

We keep the thread attached to each legal request so you can follow what was asked and what changed. If you later need the same matter reopened, that history helps us pick it up faster.

Questions About Legal Use

These questions cover the parts people ask about most: which law applies, what we store, how cookies work and how you can ask for changes. If your region does not permit access, the answer is simple: we do not make the account available there. For permitted regions, the same contact routes and record rules apply every time you reach out.

The account follows the law that applies in your location, and it is available only where local law permits. If a rule changes, we adjust the way access, records and contact handling work for that region.

We keep the details needed to open the account, verify changes, record payment activity and answer support requests. That may include contact details, device logs and transaction history linked to UPI, Paytm, PhonePe or Google Pay.

Cookies remember your session, reduce repeated logins and keep forms from resetting when you move between pages. They also help us spot broken steps on mobile so we can fix the parts that affect your account flow.

Yes. Send the request from the account area with your registered email and a clear subject line. After we verify you, we can share the record set we are allowed to provide under the rules that apply.

We keep records for as long as they are needed for account operation, dispute handling, tax duties or audit checks. After that period, we remove or archive them according to our retention process.

Use the in-account form or chat route and tell us exactly which field is wrong. We may ask for matching proof, then update the record once the request is verified.

Contact the support channel shown in your account, or write from the email linked to your profile. That keeps the request attached to the right record and helps us answer without delay.

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