Reference

Your Privacy Policy for wic11 Account Use

This page explains what we collect when you open an account, how we use it for login, payments, support and fraud checks, and how you can ask for…

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wic11 Your Privacy Policy for wic11 Account Use
REACH OUR TEAM

Ways to reach us about privacy

If you want to ask how this policy applies to your account, the easiest path is to send us a message from the help form or in-app chat.

Help Form Send your privacy request through the site form with your registered phone number or email. We read these messages each day and usually reply within one working day after we confirm the account.
In-App Chat Use in-app chat when you need a quick fix for a correction, data copy or close-out request. Keep the message clear, and we will ask for matching account details before we change anything.
Support Mailbox Our support mailbox is for longer requests, including access checks and retention questions. Add the account name, registered mobile number and a short description so the right team can handle it without delay.
HOW WE HANDLE IT

Why this policy stays clear

We wrote this policy so you can see where your details go and why. Cookies help us keep you signed in, remember language choices and spot broken flows.

Data We Collect

We keep only the data needed to run the account, such as name, mobile number, email, device data, login logs and payment references. We do not ask for more unless a request or legal duty needs it.

Cookie Use

Cookies help the site remember your session, language choice and page state. They also help us see where a page fails to load, so we can fix the problem without touching your account settings.

Account Security

When you change a password, switch a phone number or update a withdrawal path, we may ask for a fresh check through the registered contact. That step helps block changes made by someone else.

Retention Rules

We keep records only as long as needed for service, dispute handling, audit and legal duty. Once that period ends, the data is deleted or archived under our retention schedule and access is restricted.

Change Requests

If you want a correction, deletion or a copy where local law allows, send the request from the registered account contact. We may ask a verification step so we can match the right record.

Contact Path

Privacy requests should go through help form, in-app chat or the support mailbox listed on the site. Use the same contact method for follow-up so we can keep the request linked to your account.

Privacy questions before you open

These questions cover the points we hear most when someone checks the policy before opening an account. If your situation is different, send us the exact detail and we will explain how the policy applies to your account and the local rules that affect it. We keep the answers plain so you can act on them without guessing.

We collect the details needed to create and protect the account, such as your name, mobile number, email, device details and activity logs. We use them for login, support, verification and record keeping.

Cookies help remember your session, language choice and settings, and they help us spot broken pages or unusual access. You can clear them in your browser, but some page features may not keep the same state.

Payment routes like UPI, Paytm, PhonePe and Google Pay may leave transaction records in our systems for settlement, fraud checks and legal duty. We do not keep more than needed for those purposes.

Yes. Send the change request from your registered contact, and we will check the account before updating anything. Some changes may need extra proof so we do not alter the wrong profile.

We keep records only as long as needed for account service, dispute handling, audit and law. After that, we delete or archive them under our retention process, subject to local requirements.

You can ask us to confirm the categories of data linked to your account and, where local law allows, ask for a copy or correction. We will answer through the same contact path used for the request.

Use help form, in-app chat or the support mailbox listed on the site. Include your registered phone number or email, the account name and a clear privacy request so we can route it quickly.

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